Upon completion of the class you will receive an email at the email address you have provided from ecards@heart.org with a link to claim your eCard.

You can also text “ecard” to 51736. If your ecard has been issued and your mobile phone number that you are texting from is linked to the ecard you will be sent a reply text with a link to claim your certificate.

Full instructions can be found at eCard Instructions.

Please check your email and junk mail folders for an email from “elearning@heart.org” with a subject line of “HeartCode BLS – Link to your Keycode Enclosed”

• Did you order the BLS Keycode to be send from EdCor when you registered for the class?
  EdCor purchases these keycodes from the American Heart Association (AHA) in advance. EdCor cannot send the link to the keycode until the the item has been ordered.
• If you did not order the BLS keycode from EdCor you can order them direct from the distributor Worldpoint.
  • Enter “Heartcode BLS Online” into the search
  • Select product with SKU: 20-3553
• If none of the above solves the problem, please call EdCor at 303-997-8695 during standard business hours and so that our associates may assist you.

• The keycode needs to be used within 30 days of issuance. If you received the keycode email and did not use it within that time frame call EdCor (303-997-8695) to request the keycode to be extended.There is no charge for a new keycode if it expired due to non-usage.
• After completing the online keycode you have 60 days to complete the checkoff.

• AHA courses: A current book is required for each student in BLS, ACLS and PALS courses, but IS NOT included in the course price as most affiliation contracts do not pay for the book. If you are renewing your class you may already have the current book. Books are available for purchase through the EdCor website for pickup only.  As of 8/5/2019 EdCor is no longer offering books with delivery.

  To order AHA books with delivery, order direct from the distributor Worldpoint with free shipping.

• ENA courses: Per ENA requirements a current book is required for each student in TNCC and ENPC courses. The cost of the book is not included in the course price, a book can be purchased from EdCor when completing the registration or may be obtained from other sources or your facility if they have them available.
• EKG courses: A current book is required for each student. A Basic EKG book IS included in the course price and will be distributed on the first day of the class.
• American Academy of Pediatrics (NRP) Courses: American Academy of Pediatrics Courses (NRP) – A current book is required for each student and can be ordered from EdCor when completing the registration or ordered from the American Academy of Pediatrics www.aap.org website.
• QMAP courses: The QMAP student manual is included in the course fee and will be given to the student at the start of class.

• AHA courses: EdCor does not offer continuing education units (CEUs) for BLS, ACLS and PALS. Please view the AHA site for the AHA policy on CEUs, AHA CEU Webpage
• ENA courses: CEUs are offered by the ENA for TNCC and ENPC courses. The CEUs will be listed on your certification card.
• EKG courses: EdCor does not offer CEUs for EKG classes.

• Links and instructions for the American Heart Association, ACLS and PALS pretests can be found on the EdCor website on the Pre-Course Test tab (https://www.edcor.net/pre-course-tests/).
• The process for pretests has changed and requires an account at elearning.heart.org.

• Most usernames are the email address that you registered with in the previous system. To reset your password, please click on the “Forgot your password?” link to reset your password. An email will be sent to your registered email address with instructions on how to reset your password. Once this is done, you should be able to log in.
• If you have further difficulties logging in, please call EdCor (303-997-8695) for further assistance.

• For corporate billed students, EdCor bills your employer after the class completion, so the account balance does not reflect the corporate payment. If you have any questions please call EdCor at 303-997-8695.

• EdCor follows AHA, AAP and ENA mandatory guidelines for student/instructor ratios and instructors are scheduled based upon the number of registered students. EdCor’s contracted facilities allow EdCor to invoice after the class and will not reimburse EdCor for late cancellation\late transfer and no-shows fees. Due to this students pay a deposit when registering for the class. Provided you employer has validated your registration and authorized EdCor to invoice for the class, when you attend the class your class deposit is refunded to you and the class is invoiced to your employer. If at the time of the class your employer has not validated your registration or declined the validation, then the student is responsible for payment for the class.
• If your employer does not pay for materials (books, online access codes), the payment for these items is retained from your payment and only the class deposit amount is refunded.
• If you cancel or reschedule in less time than our cancellation policy of your registered class start time or do not show up to the class without notification, EdCor will retain you deposit to account for the unused registration slot. Please see the cancellation policy for full details Cancellation Policy

EdCor issues all BLS, ACLS and/PALS certificates via eCertificates. eCertificates are issued upon completion of the class usually within 4 days. If your employer is paying for your class the eCertificate is issued upon receiving payment or based upon the agreements with the employer.

Issues that may delay your card delivery are:

• If you are responsible for full payment for your certification, full payment is required to receive your certificate.
• You did not provide the information your employer requires from EdCor for corporate billed students. Please check your email for an email from info@edcor.net for an email requesting additional information.
• If you are unsure if your employer pays for your class please check with your education manager or call EdCor so we can assist you. Alternately, you may pay the class and have your facility reimburse you directly for the certification, if applicable. A paid invoice will be emailed to you upon receipt of payment that may be used for this purpose.
• AHA requires a pre-test for all ACLS and PALS classes. If you did not turn in a pre-test to the course director on the day of the class, you will have to send or fax a copy to EdCor immediately after the class.
• For Heartcode/skills checkoff classes a copy of the part 1 online portion is required prior to EdCor issuing your certificate. If you did not provide this at the start of the class it will need to be sent to EdCor before we are able to issue your certificate.
• Email to info@edcor.net
• Fax to 303.993.4378

• EdCor will issue deposit refunds when the class is processed, typically 2-4 business days after the class has completed.
• If you added items during the class such as a book, online access code, BLS checkoff, that cannot be invoiced to your employer they will be retained from your deposit.
• If your employer has not validated your registration or declined to allow EdCor to invoice the class, your deposit will be retained for the class payment and any balance is the responsibility of the student.
• If you do not see the deposit habe been returned within 10 business days after the class (approximately 2 weeks), please call EdCor (303-997-8695) or email (info@edcor.net).

From the EdCor website (www.edcor.net), you can log into your account by clicking the “My Account” button.

What aspects of my account can I manage?
Once you are logged in, you can:

• View your past and future registered classes
• Download class information letters
• Edit your contact and affiliation/employer information
• Change your password
• Enroll in new classes
• Pay deposits or process full payment for classes
• Manage your account balances

If you are paying for a class or an item (book, keycode) that is related to a class for which you are registered, log into your account and make a payment within your account.

If you are paying for an item (book, keycode) NOT related to a class for which you are registered, please click the “Pay Online” button on the EdCor home page and pay there. Also send an email to edcor@comcast.net or call 303.997.8695 to arrange delivery of the item.

• EdCor no longer accepts verification forms.
• If you are registering for a class using a corporate registration type your registration will be forwarded to the employer for validation and verification that the class can be invoiced.
• If the verification is not returned or is denied the student is responsible for payment of the class.

AHA course completion cards are valid for two years through the end of the month during which the course completion card was issued. For more information see Course Card Information FAQ on the AHA website

AHA Course Card Information page

• EdCor’s corporate customer facilities have negotiated class prices with EdCor. In order to receive the appropriate negotiated price, the system requires that a student “select affiliation” with the customer. When prompted to “select an affiliation” in your account, please click on the link and select the appropriate affiliation.
• If you have changed jobs from one corporate affiliate to another, you can update your affiliation within your account by clicking on the “Affiliations” tab along the black status bar at the lower portion of your account screen.

As of 8/5/2019 EdCor is no longer offering books for sale with shipping.

You can order the book from EdCor for pickup when registering for the class or by calling EdCor at 303.997.8695.

You can also can order direct from the distributor Worldpoint, with free shipping.

1. Login to HealthStream

https://www.healthstream.com/hlc/aap

2. After logging in, continue to the “My to Do List” (located under the To Do Tab).
3. Complete the evaluation for the Instructor-led event by clicking Start.

Note: The evaluation will remain locked until the instructor has submitted a grade after completion of the instructor-led component.

4. After completing the instructor-led event and completing the evaluation, Click on the Profile tab (at the top of the screen).
5. From the drop-down menu, choose Resuscitation Cards.
6. Click OPTIONS to the right of “NRP Provider Card”, Choose View eCard or Email eCard from the drop-down menu.